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Manage/Pay your Account

Online bill pay update

On November 17th online bill pay will be implementing a new look. Click Here.


The new CivicPay Online Customer Payment Portal is a fresh new look for customers 
using  the payment portal at merchanttransact.com. It features:

  • Mobile usability - More and more of customers are paying with mobile devices so we have significantly enhanced usability for the mobile experience to allow you to pay across all devices.
  • More intuitive design - We’ve made CivicPay Online consistent across the agency look and feel. Customers will be able to pay quicker and easier. 
  • Streamlined auto pay enrollment - Reduced the process to enroll in auto pay to within one or two clicks to allow customers to enroll in auto pay more quickly.
  • Improved accessibility - We have incorporated ADA compliance into our design standards for the customer facing payment portal.
  • Increased security - In addition to usability enhancements we have also enhanced the overall security of the solution through this modernization by employing a more modern ASP.NET framework that includes a number of built-in security capabilities.

Customers do not need to take any action:

  • You will be redirected to the new payment portal automatically.
  • Your existing login credentials will remain the same.
  • All of your stored payment profiles will carry over and not need to be updated.
  • All auto pay enrollment will carry over into the new system without any action needed on the part of the customer.