On November 17th online bill pay will be implementing a new look. Click Here.
The new CivicPay Online Customer Payment Portal is a fresh new look for customers
using the payment portal at merchanttransact.com. It features:
- Mobile usability - More and more of customers are paying with mobile devices so we have significantly enhanced usability for the mobile experience to allow you to pay across all devices.
- More intuitive design - We’ve made CivicPay Online consistent across the agency look and feel. Customers will be able to pay quicker and easier.
- Streamlined auto pay enrollment - Reduced the process to enroll in auto pay to within one or two clicks to allow customers to enroll in auto pay more quickly.
- Improved accessibility - We have incorporated ADA compliance into our design standards for the customer facing payment portal.
- Increased security - In addition to usability enhancements we have also enhanced the overall security of the solution through this modernization by employing a more modern ASP.NET framework that includes a number of built-in security capabilities.
Customers do not need to take any action:
- You will be redirected to the new payment portal automatically.
- Your existing login credentials will remain the same.
- All of your stored payment profiles will carry over and not need to be updated.
- All auto pay enrollment will carry over into the new system without any action needed on the part of the customer.